Shipping methods
EMS (Express Mail Service) β recommended
Japan Post's express service β fast, reliable, fully tracked. Best for most gear.
Delivery: 2β15 days by destination Β· Tracking: Full Β· Max weight: 30 kg
Courier (DHL / FedEx)
Door-to-door express with insurance options β for high-value vintage units.
Delivery: 3β7 days Β· Tracking: Full Β· Max weight: by quote
Surface Mail (Sea)
Most economical for heavy, non-urgent items β mixers, monitors, road cases.
Delivery: 1β3 months Β· Tracking: Limited Β· Max weight: 30 kg
The shipping cost calculator gives an EMS estimate and typical delivery days for your country.
Customs & import duties
Important: You are responsible for any customs duties, import taxes, or VAT/GST charged by your local customs authority. These vary by country and are not included in our shipping costs. Ask your manager for a landed-cost estimate before ordering β we'll help you calculate the full price to your door.
Voltage: read before you plug in
Japanese gear runs on 100V. Many vintage synths and drum machines have non-switching power supplies β plugging a 100V unit straight into a 120V (US) or 230V (EU) outlet can damage it. Use a step-down converter, or ask us which units in the catalog have universal or replaceable PSUs.
Tracking
All parcels include tracking numbers. If tracking pauses after the parcel leaves Japan, don't worry β updates resume once it reaches your country. Experiencing a delay? Contact us and we'll open an investigation with the carrier.